Privacy Policy & Terms of Use

1. Information We Collect

When you use GrandRoyal Visa AI, we may collect the following information:

• Account details: name, email address, and password (stored securely hashed)
• Application data: visa application progress, documents status, and checklist completions you save within the platform
• Usage data: pages visited, features used, and time spent on the platform, collected in aggregate
• Device information: browser type, operating system, and screen size for optimising your experience

2. How We Use Your Information

We use the information we collect to:

• Provide and improve the GrandRoyal Visa AI platform and its features
• Personalise your experience, including AI-powered recommendations and progress tracking
• Send you application reminders and important updates related to your account (you can opt out at any time)
• Respond to your support requests and enquiries
• Analyse usage patterns to improve our service

We will never sell your personal data to third parties or use it for advertising purposes.

3. Data Storage & Security

Your account data is stored locally in your browser's localStorage for fast access, and optionally synced with our secure servers when you enable cross-device sync.

We implement the following security measures:

• All passwords are hashed and salted before storage
• All data in transit is encrypted via HTTPS / TLS 1.2+
• Session tokens expire after 1 hour of inactivity
• Cross-tab session sync uses browser BroadcastChannel API, which is local-only

We retain your account data for as long as your account is active. You can request deletion at any time by contacting us.

4. Third-Party Services

GrandRoyal Visa AI uses the following third-party services:

• Google Fonts: for typography (subject to Google's privacy policy)
• Vercel: for hosting and deployment (subject to Vercel's privacy policy)

We do not use third-party advertising, tracking pixels, or social media embeds that collect your data without consent.

5. Your Rights (GDPR)

If you are located in the European Union or European Economic Area, you have the following rights under GDPR:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You can request that we delete your personal data
• Right to data portability: You can request your data in a machine-readable format
• Right to object: You can object to our processing of your data for direct marketing
• Right to restrict processing: You can ask us to limit how we use your data

To exercise any of these rights, please contact us at [email protected].

6. Terms of Use

By accessing and using GrandRoyal Visa AI, you agree to the following terms:

• You must be at least 18 years old to use this platform
• You are responsible for maintaining the security of your account credentials
• You agree not to misuse the platform, including attempting to access accounts that are not yours
• You may not use automated tools to scrape, crawl, or extract data from the platform
• Content generated by the AI tools is for informational guidance only and does not constitute legal advice

We reserve the right to suspend or terminate accounts that violate these terms.

7. Disclaimer

We make every effort to keep our information accurate and up to date, but we cannot guarantee the completeness or accuracy of information at all times. GrandRoyal Travel shall not be held liable for any decisions made based on information provided by this platform.

8. Contact Us

If you have any questions about this Privacy Policy, your data, or these Terms of Use, please contact us:

• Email: [email protected]
• Website: grandroyaltravel.com
• Support: Visit our Support Centre

We will respond to all privacy-related enquiries within 5 business days.