Privacy Policy & Terms of Use | GrandRoyal Visa AI

Contents

Information We Collect
How We Use Your Information
Data Storage & Security
Third-Party Services
Your Rights (GDPR)
Terms of Use
Disclaimer
Contact Us

1. Information We Collect

When you use GrandRoyal Visa AI, we may collect the following information:

Account details: name, email address, and password (stored securely hashed)
Application data: visa application progress, documents status, and checklist completions you save within the platform
Usage data: pages visited, features used, and time spent on the platform, collected in aggregate
Device information: browser type, operating system, and screen size for optimising your experience

We do NOT collect payment card numbers, passport numbers, or any government-issued identification documents directly. GrandRoyal Visa AI is privacy-first by design: sensitive documents such as your passport, bank statements and blocked-account details are deliberately kept out of third-party AI processing. Any documents you choose to upload are processed in your browser and are not stored on our servers, and we never sell or share your personal data.

2. How We Use Your Information

We use the information we collect to:

Provide and improve the GrandRoyal Visa AI platform and its features
Personalise your experience, including AI-powered recommendations and progress tracking
Send you application reminders and important updates related to your account (you can opt out at any time)
Respond to your support requests and enquiries
Analyse usage patterns to improve our service

We will never sell your personal data to third parties or use it for advertising purposes.

3. Data Storage & Security

Your account data is stored locally in your browser's localStorage for fast access, and optionally synced with our secure servers when you enable cross-device sync.

We implement the following security measures:

All passwords are hashed and salted before storage
All data in transit is encrypted via HTTPS / TLS 1.2+
Session tokens expire after 1 hour of inactivity
Cross-tab session sync uses browser BroadcastChannel API, which is local-only

We retain your account data for as long as your account is active. You can request deletion at any time by contacting us.

4. Third-Party Services

GrandRoyal Visa AI uses the following third-party services:

Google Fonts — for typography (subject to Google's privacy policy)
Vercel — for hosting and deployment (subject to Vercel's privacy policy)

We do not use third-party advertising, tracking pixels, or social media embeds that collect your data without consent.

5. Your Rights (GDPR)

If you are located in the European Union or European Economic Area, you have the following rights under GDPR:

Right of access — You can request a copy of the personal data we hold about you
Right to rectification — You can ask us to correct inaccurate or incomplete data
Right to erasure — You can request that we delete your personal data
Right to data portability — You can request your data in a machine-readable format
Right to object — You can object to our processing of your data for direct marketing
Right to restrict processing — You can ask us to limit how we use your data

To exercise any of these rights, please contact us at contact@grandroyaltravel.com.

6. Terms of Use

By accessing and using GrandRoyal Visa AI, you agree to the following terms:

You must be at least 18 years old to use this platform
You are responsible for maintaining the security of your account credentials
You agree not to misuse the platform, including attempting to access accounts that are not yours
You may not use automated tools to scrape, crawl, or extract data from the platform
Content generated by the AI tools is for informational guidance only and does not constitute legal advice

We reserve the right to suspend or terminate accounts that violate these terms.

7. Disclaimer

GrandRoyal Visa AI provides visa guidance, document checklists, and application support tools for informational purposes only. We are not a licensed immigration law firm and our platform does not constitute legal or immigration advice. Visa requirements and regulations change frequently. Always verify current requirements with the official German embassy or consulate in your country, and consult a licensed immigration attorney for personalised legal advice.

We make every effort to keep our information accurate and up to date, but we cannot guarantee the completeness or accuracy of information at all times. GrandRoyal Travel shall not be held liable for any decisions made based on information provided by this platform.

8. Contact Us

If you have any questions about this Privacy Policy, your data, or these Terms of Use, please contact us:

We will respond to all privacy-related enquiries within 5 business days.